- Cancellation or change request must be communicated within 12 hours of placing an order. Please email email@example.com or reach out here. Once custom work has started, it cannot be cancelled.
- All custom pieces are personalized and hand-crafted to order. Custom Orders are FINAL.
- Pre-made message items are returnable. Please reach out to us for authorization prior to return
- More on return/exchange here.
- Exchange eligibility on custom pieces will be determined on a case by case basis. Usually we will have to re-work on the custom piece if there is a need for exchanging.
- Pre-made message items are exchangeable. Please reach out to us for instructions on how.
- More on repair/modification here.
- Current processing time is 3-5 business days. Please email firstname.lastname@example.org or reach out here if you need to receive your order fast.
- DOMESTIC SHIPPING:
- Free Standard shipping: 4-7 business days.
- Priority shipping: 3-5 business days.
- Express shipping: 1-2 business days.
- CANADA SHIPPING:
- Standard shipping: 7-12 business days.
- DHL Express shipping: 3-6 business days.
- OTHER COUNTRIES SHIPPING:
- Go here to learn more about international shipping.
“Sisters are so special. I love this bracelet and being connected to my sister miles away!”