Free U.S. Standard Shipping
Free U.S. Standard Shipping


Cancellations or any changes must be communicated within 12 hours of placing an order. Please email or reach out to us hereOnce custom work has been started, it cannot be cancelled.

Your satisfaction is important to us and we work hard to produce top-notch quality products. 
All custom pieces are personalized and hand-crafted to order. Therefore, Custom Orders are FINAL. Exceptions to this are:

  • Product delivered is different to what was ordered. 
  • A mistake was made from our end.
  • Product is faulty or damaged at arrival.      

    Every return must be pre-authorized by us with no exception. Unauthorized returns won’t be accepted. 

    • Customer is responsible for return shipping charge. 
    • For returns, we refund the retail price minus a 20% restocking fee. Order with free shipping, refund will minus $4 shipping fee. 
    • We do not refund shipping costs unless return was caused by a mistake made on our end or the item is faulty.

    Due to the personalized features of all our pieces, exchange eligibility will be determined on a case by case basis. Most of the times we will have to re-work on the custom piece if there is a need for exchanging.

    Please email or reach out to us here for further assistance. 
    Click here to view our policies for jewelry modifications or repairs.