THANK YOU - MESSAGE #12

Whether it was your mom, sister, grandma, or best friend who was there by your side and cheered you up when things got hard, a simple but thoughtful "thank you" message to acknowledge the importance of her presence to you is all it takes to make her day tenfold as beautiful and special. 

• This listing features a ‘THANK YOU’ Morse code message on Lou design.
• Available in sterling silver/14k gold filled. Complementary gift box. 
• Saying on card "Thank you for standing by my side when times get hard, thank you for making me laugh when I didn't even want to smile." 
• Option to add a 2nd birthstone, please go here to request. 

CANCELLATION:
• Cancellation or change request must be communicated within 12 hours of placing an order. Please email hello@casouls.com or reach out here. Once custom work has started, it cannot be cancelled.

RETURN:
• All custom pieces are personalized and hand-crafted to order. Custom Orders are FINAL.
• Pre-made message items are returnable. Please reach out to us for authorization prior to return

More on return/exchange here.

EXCHANGE:
• Exchange eligibility on custom pieces will be determined on a case by case basis. Usually we will have to re-work on the custom piece if there is a need for exchanging.
• Pre-made message items are exchangeable. Please reach out to us for instructions on how.

More on repair/modification here.

Current processing time is 3-5 business days. Please email hello@casouls.com or reach out here if you need to receive your order fast.

DOMESTIC SHIPPING:
• Free Standard shipping: 4-7 business days.
• Priority shipping: 3-5 business days.
• Express shipping: 1-2 business days.

CANADA SHIPPING:
• Standard shipping: 7-12 business days.
• DHL Express shipping: 3-6 business days.

OTHER COUNTRIES SHIPPING:
• Go here to learn more about international shipping.